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India’s metal aggregator Enlight Metals launched an agentic AI platform that plugs into its CRM/ERP and logistics networks to autonomously coordinate procurement, sourcing and shipments. Early results cited: 80% of ops queries resolved within 5 minutes, 60%+ routine workflows automated, 40% better inventory accuracy, 50% fewer manual checks, and end-to-end traceability from demand to delivery. The system predicts disruptions, reallocates supply and pushes proactive updates—moving beyond chat to decisioning and action.
